Privacy Policy
How we collect, use, and protect your personal data.
Last updated: May 2026
Who We Are
Water Wood Management Limited (Company No. 15929529) is the data controller for the purposes of the UK Data Protection Act 2018 and the UK GDPR. Our registered address is Unit B2 Office, New Smithfield Market, Whitworth Street East, Manchester, M11 2WJ. We are registered with the Information Commissioner's Office (ICO) under registration number ZB866197.
What Data We Collect
We collect personal data that you provide directly to us, including: your name, email address, phone number, property details, and any messages you submit via our contact or valuation forms. We also collect basic analytics data (page views, referral sources) through privacy-friendly, cookie-free analytics that does not track individuals.
How We Use Your Data
We use your personal data to: respond to your enquiries, provide property management services, send you your requested valuation report, and communicate with you about our services. We do not sell or share your personal data with third parties for marketing purposes.
Lawful Basis for Processing
We process your personal data on the following lawful bases under Article 6 of the UK GDPR: (a) Legitimate interests — to respond to your enquiries and improve our services; (b) Contract performance — to provide property management services to our clients; (c) Legal obligation — to comply with UK tax, anti-money laundering, and other regulatory requirements. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms.
Third-Party Service Providers
We use the following third-party service providers to operate our website and business: Vercel Inc. (website hosting), Sanity AS (content management and lead data storage), and Resend Inc. via Amazon Web Services (email delivery). These providers process data on our behalf under data processing agreements and are contractually required to protect your data to standards equivalent to UK GDPR.
International Data Transfers
Some of our service providers are based in the United States. When your data is transferred outside the UK, we ensure appropriate safeguards are in place, including the UK International Data Transfer Agreement (UK IDTA) or Standard Contractual Clauses approved by the Information Commissioner. These safeguards ensure your data receives an equivalent level of protection to that provided under UK law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Form submissions are retained for up to 24 months unless you are an active client, in which case data is retained for the duration of our business relationship plus 6 years as required by UK law.
Your Rights
Under the UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, object to processing, and data portability. To exercise any of these rights, please contact us at hi@waterwooduk.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. The ICO can be contacted at ico.org.uk, by telephone on 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Cookies
This website uses only essential cookies required for the site to function. We do not use tracking cookies or advertising cookies. Our analytics solution is cookie-free and does not collect personally identifiable information.
Contact
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at hi@waterwooduk.com or call 0161 529 7836.